Frequently asked questions and further information
Changes to Assessment


1. I am on a fixed-term contract, which would ordinarily have given enough time to complete the training and the end-point assessment. If the training is delayed, and I have not completed my EPA before I leave employment, can I do the end-point assessment afterwards?

You should be employed when you are taking your end-point assessment so, where a break in learning has been necessary, and the planned end-date for your apprenticeship has had to move back, please speak to your employer and training provider. We’d expect them to work with you to reschedule your training, which may also include reviewing your apprenticeship agreement and commitment statement. We will keep this under review as the situation evolves.

2. What will happen if I am not well enough to take my end-point assessment?

If you are unwell, or in a period of self-isolation, and unable to attend your end-point assessment, please contact your training provider as soon as you are able, to allow them maximum time to re-schedule your assessment.

3. Gateways are being delayed and we cannot complete the end-point assessment in the required time frame. Can we extend the EPA timeframe due to the current disruption?

Apprentices who are deemed ready for assessment, and cannot be assessed due to assessor illness, or Covid-19 related measures, are allowed to take a break before taking their EPA, and for the EPA to be rescheduled.

If the EPA timeframe needs to be extended beyond what is allowed in the assessment plan (where specified), EPAOs are responsible for agreeing extensions to EPA timeframes during the current disruption. EPAOs should work closely with EQAPs to ensure quality of EPA is maintained. For apprentices whose gateway is being delayed, the training provider must report this as a break in learning in the ILR.

4. Where the end-point assessment plan states that assessment must be conducted face-to-face, but cannot be under the current circumstances, can we conduct these remotely?

Where an assessment method requires face to face engagement, this can be conducted remotely, subject to the following conditions:

  • arrangements are cleared in advance by the EQA provider

  • the apprentice’s identity is verified

  • remote tests are supervised by an appropriately trained invigilator or assessor:

who has the necessary qualifications, training or experience

who has not been involved in the training, preparation or line management of the apprentice

  • appropriate technology and systems are in place

  • the impact that remote assessment may have on apprentices is to be taken into consideration, to ensure a fair and reliable assessment of occupational competence

where alternatives are not appropriate, a pause and rescheduling might be the only action. An extension of 12 weeks is allowable for those Endpoint Assessment Plans (EPA)where a time limit is specified from gateway to EPA. It is to be logged on and shared with EQAPs on a timely basis.

5. How will invigilation of assessments be conducted remotely?

Remote tests should be supervised by an appropriately trained invigilator, or assessor who has the necessary qualifications, training or experience, and who has not been involved in the training, preparation or line management of the apprentice.

Tests must only be carried out within a supervised and controlled environment. EPAOs must ensure all testing meets security requirements, and that the details of invigilators are recorded and available for confirmation by EQAPs.

6. If the current situation continues for a long period of time, would you consider awarding the apprenticeship without the end-point assessment?

We would not consider this to be appropriate at the current time. Our intention is to safeguard the quality of apprenticeships, and at this time we believe that the EPA is an important part of that.

End-point assessment organisations are encouraged to advise the ESFA if they are cancelling or postponing EPAs in order for us to monitor the impact. We will be contacting EPAOs directly and updating the guidance with further information mechanisms for informing us shortly.

7. Can the timeframe for completion be extended if the completion of EQA activity cannot take place?

EQA activity should be delivered remotely and continue within current guidelines. EQAPs should reschedule audits where this is appropriate.

8. We can deliver part of the end-point assessment, but some sections require direct observation. How do we deal with these components?

These elements of the EPA will need to be rescheduled if they cannot be undertaken remotely. If the EPA timeframe needs to be extended beyond what is allowed in the assessment plan, the EPAO should seek agreement from the EQAP. Where a specified assessment method for a specific standard might be adjusted, without threatening safety, and in a manner in which it meets the original intent, EPAOs should discuss this option with their EQAP, who may refer it to the Institute for authority.

The substitution of assessment methods is not considered appropriate at this time.

With the prior authority of their EQAP, assessments may be conducted in an appropriate simulated environment, such as a training facility.


DfE coronavirus helpline: Telephone 0800 046 8687

Lines are open Monday to Friday from 8am to 6pm and weekends 10am to 4pm.